AI agents are quickly moving from novelty to necessity. This session shows ERP and eCommerce leaders shows what to implement now (assisted agents inside Microsoft 365/Dynamics/Teams) and what to plan next (task-specific, supervised agents). You’ll see how Microsoft-native guardrails (RBAC, governance, audit) let IT say yes without risk, why API-first is non-negotiable for eCommerce and ERP, and how Western Computer + Znode coach your team to identify real “agent scenarios” that replace manual tasks with measurable outcomes. Walk away with a better understanding of your AI readiness and a plan to get the most for your business value.

