In the AI era, human expertise is the real differentiator—especially for Gen Z. Despite being digital natives, their banking needs still revolve around personal experiences and trusted advice.

Join Adrenaline’s Chief Experience Officer Juliet D’Ambrosio and Design Director Amanda Pouliot to discover how branches can deliver high-value human connections for Gen Z. Drawing on insights from Adrenaline’s “Winning Gen Z” report, this webinar explores how branch design, drive-up innovation, and self-service experiences can blend convenience with personal consultation.

Agenda:

• ◎ Original research on how Gen Z uses bank branches differently
• ◎ Design strategies to strengthen trust, deepen relationships, and drive long-term loyalty
• ◎ How space, technology, and staff must work together to attract and retain the next gen banking customer
• ◎ Examples of how other financial institutions are successfully reaching Gen Z

This session will give procurement and supply chain leaders the clarity they need to plan for a year of volatility, opportunity, and big decisions that will influence enterprise performance for years to come.