Multichannel contact centers handle your customer conversations happening over phone calls, text messages, social media, etc. Omnichannel contact centers do all that, plus have an additional capability — your agents can see all your multichannel conversations within one platform. What’s the advantage of using an omnichannel contact center? You make life easier for your agents — and delight your customers.
To learn more please watch this free on-demand webinar from Nextiva.