Mutlichannel and Omnichannel Contact Center - Whats the Difference?

Multichannel contact centers handle your customer conversations happening over phone calls, text messages, social media, etc. Omnichannel contact centers do all that, plus have an additional capability — your agents can see all your multichannel conversations within one platform. What’s the advantage of using an omnichannel contact center? You make life easier for your agents — and delight your customers.

To learn more please watch this free on-demand webinar from Nextiva.

Available On-Demand Now!

Webinar Hosted By: 

Register to watch this On-Demand Webinar

300 Cadman Plaza West, One Pierrepont Plaza, 12th Floor Brooklyn NY 11201 USA