This webinar is based on data and insights from our recent research report of the same title. Findings from the report highlight field service teams’ strategic pivot towards leveraging AI and FSM to improve operational efficiencies, predictive maintenance, resource optimization, and customer experiences.
In this discussion, we’ll draw conclusions about how field service leaders and technicians will use these technologies—not just as tools for backend optimization, but also as catalysts for transforming customer interactions.
Speakers:
- ◎ Rashid Abdur-Rahman,SVP of Customer Experience, Zuper
- ◎ Michael Blumberg,Founder & CEO, Blumberg Advisory Group
- ◎ Chris Rand,Head of Research, WBR Insights
