American Consumer Sentiment on
Generative AI in
E-Commerce

Get insights on US consumer expectations for AI in our exclusive Ipsos x iAdvize study.

Report By: 

iadvize-long-multi-white
iAdvize LP - Mockup-1
stats iadvize

E-commerce: An Analysis of Consumer Habits

This study focuses on the online shopping experience of consumers—the habits, expectations, and challenges they encounter throughout their purchasing journey.

  • Are they satisfied with current e-commerce experiences and the customer relations solutions available to them?
  • What do they think about AI chatbots?

These are the kinds of questions we posed to better understand how to help brands improve the digital customer experience and increase conversion.

LP iAdvise - Static content 1
LP iAdvise - Static content 2

What’s Generative AI’s Role?

Bursting onto the scene at the end of 2022, generative AI is challenging the status quo when it comes to customer experience and online retail. But, are US consumers ready to adopt this new technology into their e-commerce experience? Discover valuable insights on what Americans really think about the role of generative AI in their online shopping journey.

Exclusive Webinar: Study Walkthrough

Featuring Ipsos’ Director of Customer Experience, Thierry Lalande, and iAdvize Chief Strategy Officer, Mike de la Cruz, this event is dedicated to sharing the highlights of our study with Ipsos “American Consumers on Generative AI for E-commerce,” to give you a clear picture of what consumers want from brands and retailers in e-commerce CX.

Plus, hear from Sean Pontzer, OM/Customer Service Manager at GetFPV, as he shares their generative AI early adopter story!

In this webinar, you’ll:

  • Discover what your consumers think about generative AI and its role in their online shopping journey.
  • Get insight on site visitor preferences surrounding topics like purchasing assistance, support availability, and barriers to purchase.
  • Learn tips and best practices for successfully deploying conversational generative AI bots on your website.

These are the kinds of questions we posed to better understand how to help brands improve the digital customer experience and increase conversion.

LP - Ipsos Webinar Replay

300 Cadman Plaza West, One Pierrepont Plaza, 12th Floor Brooklyn NY 11201 USA

Top